Extended Stay America reviews

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peyton jones

google

1

Yuck nothing good to say

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errick Turner

google

3

The rooms was ok I stayed 4 days. I paid 75 dollars a night. No maid service to clean room they will exchage towels at frount desk. They do allow dogs, I saw a boxer. Dog hair was all over the place on frist floor when you walk in on the carpet and in my car I also had dog hair on my clothes. I dont have a dog......

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Nathan Dunhoff

google

5

Good friendly service nice rooms and great price through priceline

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Bradley James Clarkston

google

5

Great quality stay, for a low cost!

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John Doe

google

2

My recent stay at ESA was not pleasant and the only reason I stayed there was for the price that was within my allowance. From the minute I checked in I was met with resistance to what should have been customer service. I was told that I have to take a smoking room until I complained. Then there were no dishes, pots, pans, etc that are always touted as ESAs quality feature. The person said they dont want them to get dusty in the cabinets and that I should circle the ones I wanted for my room. I wanted them for the evening meal but was told they could not provide me with them until the next day. After I complained she brought them to me one by one and I had to carry them up to my room. Then the refrigerator was frozen up so it never got cool and all my food went bad the next day. The person reimbursed me $30 of that amount all in quarters! They replaced my fridge with one equally as frozen up so I defrosted and repaired it myself. The receipt I got was barely legible since they must have a $1 budget on ink cartridges. I really feel sorry for this place. It is so pathetic. If you decide to stay, bring tools to fix things. The beds, AC, bathroom, pool, TV and internet were all decent enough. Ill be glad when I can retire soon so I dont have to deal with the hotel and airlines being treated like garbage treatment.